Account Manager

Account Manager - Disconnections Team

Are you looking for a role that offers career progression, real work‑life balance and structured professional development?

Our client is a forward‑thinking, people‑focused organisation based in Hatfield and they're looking for an Account Manager to join their close‑knit Disconnections team. You'll receive full, comprehensive training from day one.

Why this role stands out

• 35‑hour working week - Monday to Friday, 9am-5pm - all office based - no hybrid working available.
• £26,000 - £27,000 basic salary + up to £6,000 achievable bonus
• Up to £6,000 per annum bonus structure designed to be realistic, transparent and regularly achieved
• Structured training plan and ongoing coaching to support your development
• Team‑orientated, collaborative environment where success is shared
• A business that genuinely invests in its people

The Role

As an Account Manager, you'll manage a portfolio of B2B accounts, acting as a professional point of contact while building strong client relationships.

Your responsibilities will include:

• Managing corporate client accounts
• Contacting clients via phone, email, letters and SMS
• Negotiating payment plans and resolving disputes for debtors
• Ensuring compliance with all regulations and industry standards
• Maintaining positive, long‑term client relationships
• Working closely with colleagues in a supportive team environment

🔹 Full training is provided, giving you the confidence and knowledge to succeed.

What we're looking for

• Confident, positive, and professional communication style
• Ideally a background in utilities or debt management
• A willingness to learn and develop new skills
• Strong listening and negotiation abilities
• Good business awareness
• Comfortable using MS Office
• Adaptable, resilient, and team‑focused

Rewards & Benefits

• £26,000 - £27,000 basic salary + up to £6,000 performance bonus
• Professional development and ongoing training
• Friendly, team‑based culture with collaborative targets
• Company events, social activities and away days
• Long‑term career progression within a stable, growing business