Train Service Delivery Development Manager

East West Rail is a nationally significant railway project which aims to deliver much-needed transport connections for the vibrant communities between Oxford, Milton Keynes, Bedford and Cambridge. Together these communities contribute around £111 billion to the national economy each year. EWR is being championed by the Government as a key driver to economic growth leading to a potential £78 Billion boost to the UK economy: supporting new towns, housing, and regeneration. Role Summary: This is a unique opportunity to turn strategy into reality, leading the development of the operational model that will underpin a safe, reliable and customer-focused railway. You'll lead the creation of the Joint Concept of Operations (JCOO), bringing together train service delivery, customer experience, accessibility and command & control into one integrated operating model. What you'll be doing:

• Lead the development of Train Service Delivery across East West Rail.
• Own and evolve the Joint Concept of Operations (JCOO).
• Ensure operational plans are practical, deliverable and aligned with industry best practice.
• Lead and influence key industry partners, including Network Rail and Train Operating Companies.
• Drive operational readiness, resilience and disruption planning.
• Provide leadership across customer experience, accessibility and command & control functions.
• Translate strategic objectives into operational requirements for people, processes, systems and infrastructure. What you'll bring:
• Strong experience in train service delivery, railway operations or operational improvement.
• Deep understanding of the UK rail industry and operational environment.
• Experience developing operating models, frameworks or operational concepts.
• Exceptional stakeholder management and influencing skills.
• A strategic thinker who can deliver practical operational solutions.
• Strong leadership capability within complex, multi-stakeholder environments. Why Join Us? This is more than an operations role. It's a chance to shape how a brand-new railway will be delivered, operated and experienced by millions of passengers for years to come. Benefits:
• Competitive salary that reflects your skills and experience
• Up to 12% employer pension contribution to support your future
• 36 days annual leave (including bank holidays) plus the option to buy up to 2 extra days
• 2 volunteering days, a chance for you to give back to the community
• Enhanced family-friendly policies to support you and your loved ones
• Life assurance (4x your annual salary) for peace of mind
• Employee Assistance Programme for confidential support when you need it
• Access to Perkbox for a wide range of discounts and wellbeing benefits
• Recognition programme, including on-the-spot and annual awards
• Advanced learning and development opportunities to help you grow. :