IT Assistant

Our Journey: We're not your typical food company… At Veetee, we're not just shaking up the grocery aisle - we're building a culinary passport for the world. With bold brands, authentic flavours, and game-changing formats, we're on a mission to make global cuisine easy, exciting, and part of every household. From award-winning innovations like Noodlehead , Ramenhead and Mac&Cheesehead to our signature steam-filtered rice trays, we're rewriting the rules of ambient food, fast, flavourful, and full of purpose. Born in the UK with deep global roots, we've transformed from a traditional rice supplier into a modern food powerhouse. Today, you'll find us in every major UK supermarket, and we're expanding fast across Europe, the USA, and beyond as we build a global footprint with real soul. Here's what you'll be doing:

• Providing technical support to colleagues, both remotely and on-site, resolving IT issues efficiently and professionally.
• Responding to incoming support requests in person, over the telephone, and via the firm's IT helpdesk.
• Troubleshooting hardware and software issues across a range of devices including laptops, desktops, printers, and mobile devices.
• Assisting with the installation, configuration and maintenance of software applications, operating systems, and hardware systems.
• Maintaining accurate records of IT issues and resolutions in the IT helpdesk.
• Providing training and guidance to colleagues on IT best practices and use of software systems.
• Monitoring the email quarantine system.
• Liaising with external IT providers to resolve issues where necessary.
• Assisting with user account management and system security tasks as required.
• Documenting IT processes and maintaining accurate inventory records.
• Working with the IT Manager to ensure the smooth and secure running of all IT systems and equipment. Basic Troubleshooting:
• Password resets.
• Printer issues.
• Internet connectivity.
• Email access problems.
• Software installation guidance (standard apps). First Point of Contact:
• Respond to user queries via phone, email, chat, or ticketing system.
• Log all incidents and service requests accurately. Requirements:
• A strong team player with the ability to work independently when necessary.
• A keen interest in IT and staying up to date with the latest trends in technology.
• Ability to manage multiple tasks and prioritise effectively.
• Professional, courteous, and adaptable, with a proactive approach to IT challenges.
• Strong interpersonal skills. Ability to communicate effectively with colleagues of all levels, external suppliers, and clients.
• Motivated, with a creative approach to problem-solving and a keen eye for detail.
• 3 GCSEs or equivalent, including Maths and English. Hours Monday-Friday 9am-5:30pm On-site in Rochester