Support Engineer
at Response Informatics
IT Consulting
About the job
Role Summary We are looking for an L1 Support Engineer to provide first-line support for cloud-native applications. The role involves monitoring, incident triage, troubleshooting, and escalation across frontend, backend, and AWS environments to ensure application stability and SLA adherence. Key Responsibilities
- Monitor application health, logs, and alerts.
- Troubleshoot issues related to React applications, APIs, Python/FastAPI services, and AWS infrastructure.
- Manage incidents, service requests, and user support tickets.
- Perform initial root cause analysis and escalate complex issues to L2/L3 teams.
- Document resolutions, support procedures, and knowledge base articles.
- Collaborate with development, DevOps, and infrastructure teams. Required Skills Frontend
- React.js
- REST API troubleshooting
- JavaScript/TypeScript basics Backend
- Python
- FastAPI
- REST APIs
- Postman/Swagger Cloud
- AWS (EC2, Lambda, S3, CloudWatch, API Gateway, IAM) Support
- Incident & ticket management (ServiceNow/Jira)
- Log analysis and application troubleshooting Qualifications
- Bachelor's degree in Computer Science, IT, or related field.
- 1–3 years of Application/Production Support experience.
- Strong problem-solving and communication skills.
- Experience supporting cloud-hosted applications is preferred.
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