IT Support Engineer

This is a hybrid role working 4 days in the office (City of London location) and 1 day working from home. Role Purpose The IT Support Technician's role is to provide 1st/2nd line, support to staff within the organization's technology platform. This includes the support of all PC Hardware and related equipment, operating system and application software, telephone/mobile support etc. The role troubleshoots problem areas (in person, by phone, or via e-mail) in a timely and accurate fashion providing end-user assistance as required. Responsibilities:

• Receive, log and respond to incoming Help Desk calls, and/or e-mails regarding technology problems and provide timely resolution or escalation. Recommend and implement corrective solutions
• To assist with the setting up, deployment, maintenance and repair of, laptops, desktops, mobiles and other IT equipment. Assess the need for and implement performance upgrades to hardware, including the installation hard disks, RAM, etc.
• Active Directory administration, user administration etc.
• A good understanding of networking fundamentals
• Where required, administer and resolve issues with associated end-user workstation applications
• Provide support on the Microsoft Office family of products along with the company's bespoke application suite Skills and Experience sought:
• Windows 10; deployments (ideally imaging), support and upgrades
• Active Directory and Exchange user administration
• Ability to use and support MS Office, and Teams
• Proven support of remote/flexible workers and associated remote desktop/services
• Some knowledge of VMWare and virtualised technologies
• Networking protocols/technologies; TCP/IP, switches and firewalls, DNS, DHCP etc
• On premise and hosted telephone systems/SIP protocols, recording etc
• Exposure to, and knowledge of, hosted/cloud based solutions – e.g. Office 365, Azure
• Knowledge of, and exposure to, Audio Visual and/or conference services
• Able to understand technical manuals, procedural documentation, and OEM guides