Knowledge Management Specialist

Fujitsu Canada is seeking a full-time, permanent Knowledge Management Specialist to join our team supporting enterprise-scale Knowledge Management (KM) modernization projects. This role focuses on KM expertise, SharePoint Online, Microsoft 365, and BPM/KM product knowledge, with limited involvement in development.

Responsibilities

• Design and implement enterprise content management strategies and workflows.
• Manage content lifecycle (creation, review, publishing, archiving) for KM systems.
• Develop metadata, taxonomy, and classification strategies for knowledge assets.
• Ensure compliance with governance, security, and accessibility standards.
• Collaborate with stakeholders to optimize KM processes and user adoption.
• Support migration of large document repositories and maintain content quality.
• Leverage Microsoft 365 tools for workflow automation and KM integration.
• Provide training and guidance on KM best practices and tools.

Mandatory Skills

• 2-5 years of experience in Knowledge Management and content lifecycle management.
• Proficiency in metadata, taxonomy, and governance.
• Experience with Microsoft 365 ecosystem and workflow automation tools.
• Understanding of DITA XML and structured documentation practices.
• Strong stakeholder engagement and training skills for KM adoption.
• Knowledge of compliance, accessibility, and bilingual content requirements.
• Excellent communication and organizational skills.

Nice to Have Skills

• Experience integrating KM workflows with Copilot and AI frameworks.
• Familiarity with BPM tools and workflow automation platforms.
• Knowledge of semantic search, knowledge graphs, and AI-assisted content processing.
• Experience supporting bilingual (English/French) KM solutions for Canadian federal projects.
• Prior work in public sector KM modernization or similar large-scale deployments.

General Requirements

• Must reside in the Greater Ottawa/Gatineau area.
• Hybrid work arrangement - onsite at least three days per week, with additional days as needed.
• Strong organizational and time management skills.
• Commitment to quality and attention to detail.
• Ability to work independently and collaboratively.
• Willingness to learn new tools and technologies.
• Eligibility for Reliability Security status; minimum five years' residency in Canada.