Account Manager

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.

As an Account Manager, you will play a key role in driving strong sales performance and delivering exceptional client experiences on counter. Working closely with your team and retail partners, you will support both treatment (where applicable) and retail performance through client engagement, product expertise, and brand advocacy.

Drive sales performance

• Contribute to achieving sales targets through strong personal performance
• Use sales insights and feedback to identify opportunities to improve results
• Support initiatives that drive footfall, client retention, and average transaction value (ATV)
• Maximise every client interaction to support overall counter success

Support and develop the team

• Support the team in delivering excellent client experiences and product knowledge
• Provide day-to-day coaching and feedback to strengthen team performance
• Contribute to performance conversations and highlight development opportunities
• Encourage ongoing learning through knowledge sharing and training support
• Foster a positive, collaborative, and inclusive team environment
• Support the smooth day-to-day running of the counter, including rota contribution where needed

Deliver treatment excellence

• Support the delivery of high-quality, results-driven treatment experiences
• Assist in ensuring smooth and efficient operation of treatment areas
• Maintain exceptional standards of hygiene, professionalism, and compliance
• Champion a seamless client journey from booking to follow-up
• Monitor feedback and performance metrics to support continuous improvement
• Collaborate with cross-functional teams to ensure consistent service delivery

Build and nurture relationships

• Deliver personalised consultations and exceptional service experiences
• Build strong client relationships through follow-ups and tailored skincare advice
• Support in-store events and activations to attract and engage clients
• Develop strong working relationships with retail partners and store teams
• Represent ELEMIS with professionalism, building trust with clients and colleagues
• Collaborate with internal teams to support brand initiatives and commercial success

Drive counter and brand excellence

• Maintain high standards of merchandising, presentation, and hygiene
• Support stock management, audits, and accurate product handling
• Contribute to promotional activity and in-store events to drive brand awareness
• Ensure compliance with ELEMIS and partner brand standards

Work sustainably and responsibly

• Support ELEMIS sustainability commitments in all daily activities
• Encourage practices that minimise waste and environmental impact
• Experienced in luxury retail, beauty, or a client-facing sales environment
• A strong performer with a passion for delivering results
• Confident in building client relationships and driving repeat business
• A supportive team player with emerging leadership capability
• Commercially aware with an understanding of KPIs and performance drivers
• A clear and engaging communicator
• Well-organised and able to manage priorities effectively
• Passionate about skincare, client experience, and brand excellence
• Generous staff discount on ELEMIS products and spa treatments, plus L'OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured training in product knowledge, consultation skills, and retail excellence
• Ongoing development opportunities to support career progression
• A supportive, inclusive environment where you can thrive
• The opportunity to build your client base and directly impact business performance

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.