Parts Advisor

Join the Area's Largest Independent Motor Factor We are an established, family-run Independent Motor Factor, offering an exciting opportunity for an experienced Parts Advisor to join our growing team. About the Role: We are looking for candidates with prior experience as a Parts Advisor or similar roles in the motor trade. A strong understanding of cars is essential, and while experience with MAM software is advantageous, we are willing to train the right candidate who demonstrates a willingness to learn. You should be proactive, sales-driven, and committed to delivering outstanding customer service. Excellent communication and organizational skills, combined with the ability to thrive in a fast-paced environment, are crucial. Key Responsibilities:

• Work independently and as part of a team
• Provide excellent customer service over the phone and face-to-face
• Identify and dispatch correct parts to internal and external customers
• Liaise with colleagues to exceed customer expectations Key Tasks:
• Handling customer queries and orders at the front counter
• Answering inbound calls and serving retail and trade customers
• Building long-term relationships with local customers
• Actively promoting offers and customer incentives
• Accurately picking and packing parts for delivery or collection
• Processing customer orders in the MAM system
• Handling payments, both in person and over the phone
• Managing customer returns for collection and/or processing Working Hours:
• Monday to Friday: 8:30 am – 5:30 pm
• 1 in 2 Saturdays: 8:30 am – 1:00 pm Salary:
• Wage negotiable depending on experience Benefits:
• Employee benefits, including discounts at retailers, restaurants, and cinemas
• Staff discounts on products
• Pension scheme (3% employer, 5% employee)
• 28 days of annual leave (including Bank Holidays) : Job Types: Full-time, Permanent Pay: From £30,000.00 per year Benefits:
• Company pension
• Employee discount
• On-site parking Experience:
• Parts Advisor or a Similar Role: 1 year (preferred) Licence/Certification:
• Driving Licence (preferred) Work authorisation:
• United Kingdom (required) Work Location: In person