Distribution Fleet Manager

We are looking for a Distribution Fleet Manager to join our team in Basingstoke, leading the distribution fleet team and ensuring our customers receive a consistently high standard of service, whole providing operational leadership and administrative support across the distribution function. What will you be doing Distribution Operations

• Ensure the team has all relevant delivery bookings in place.
• Manage and review route planning to ensure efficient vehicle utilisation and on-time customer deliveries.
• Ensure drivers deliver a consistently high standard of service to customers.
• Ensure all orders are despatched accurately, on time and with the correct documentation.
• Establish and maintain task lists for all functions, including housekeeping checks.
• Monitor and improve despatch process efficiency to meet and exceed targets and KPIs.
• Ensure compliance checks are carried out on all drivers and vehicles.
• Plan and review peak season vehicle requirements.
• Utilise vehicle routing software to optimise current and future vehicle runs.
• Implement and maintain quality control measures across the despatch process. Own Fleet:
• Manage the team of directly employed drivers within the own fleet.
• Ensure compliance with all relevant driver and vehicle regulations across the own fleet.
• Support the Head of Warehouse Operations in building and developing the own fleet team.
• Deliver ongoing driver training and development. People:
• Lead the team responsible for the daily loading of the distribution fleet.
• Provide day-to-day team leadership, including performance and absence management.
• Build a culture of continuous improvement through training, coaching and support for team members and contract drivers.
• Monitor and analyse team and contract driver performance, identifying areas for improvement and implementing corrective action.
• Contribute to the development and implementation of strategic plans for the distribution team. 3rd Party Driver Management:
• Manage the day-to-day relationship with third-party delivery partners.
• Ensure all third-party drivers are signed up to the relevant SLA.
• Manage third-party driver performance to ensure customers receive the highest standard of service.
• Carry out daily performance reviews to ensure route sequence, OTIF and POD compliance meet our standards. Service:
• Liaise with internal and external departments to ensure effective coordination across the business.
• Handle and resolve customer queries relating to despatch in a timely manner.
• Work in accordance with Company Health and Safety policies and procedures, ensuring all staff comply with Health and Safety requirements. About you
• Highly experienced in delivering excellent customer service
• Previous experience in use of van route planning software.
• Proven ability to lead and mentor staff and drivers
• Experienced managing 50 + drivers in a fast paced high volume environments
• High attention to detail
• Ability to remain calm under pressure Desirable:
• Excellent geographical knowledge of London and home counties. What can you expect
• 25 days holiday excluding public holidays increasing after 2 years' service
• Personal bonus of up to 5% of salary, based on performance against key objectives
• Company bonus of up to 15% of salary
• Company pension scheme matching up to 5% of contributions
• 18 weeks enhanced maternity leave and 4 weeks paternity leave.
• Cycle to work scheme & Season ticket loan
• Employee Assistance Programme
• Travel insurance
• Employee wine discount
• Retail, wellbeing, technology, and travel discounts Liberty Wines is an award-winning company and accredited by Investors in People which offers excellent opportunities for training and development alongside a great working environment (and an even better coffee machine). We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development.