Client Operations Manager

Department: Operations Reporting to: Director of Operations Location: Exeter (Office-Based) ​ Help people feel at home wherever work takes them! As part of our team, you'll help us connect clients with exceptional serviced accommodation across the globe, making complex relocation needs feel effortless. However you've built your career, we'll give you the tools, training and support to thrive. What matters most is your ability to build relationships, solve problems and deliver service with heart. With a trusted global network spanning 144+ countries and ambitious growth plans, there's never been a more exciting time to join Situ. From our state-of-the-art Exeter HQ, you'll be part of a team that's redefining serviced accommodation on a global scale. Are you ready for your next step? We're looking for an ambitious people leader who wants to combine team leadership, client relationship management, and commercial ownership in a role with genuine opportunity for growth. As our Client Operations Manager (Relocation & Global Mobility), you'll lead and develop the Client Delivery team while taking ownership of commercial performance, client experience and business growth. You'll be accountable for team performance across conversion, margin and key KPIs, using insight, data and coaching to drive high performance and continuous improvement. Working closely with senior leaders, key clients and cross-functional teams, you'll play an important role in some of our most commercially significant relationships, helping to strengthen partnerships, support retention and identify opportunities for growth. You'll champion a commercial, phone-first and consultative approach, coaching the team to influence client decisions, maximise conversion and deliver exceptional outcomes. As a growing business, we're committed to developing our people and creating opportunities for internal progression.  Apply today and enjoy the opportunity to combine people leadership, commercial ownership and client excellence in a role where your impact will be felt across the team, our clients and the wider business. ​ General Responsibilities and Duties

• Lead, coach and develop the Client Delivery team, creating a high-performance culture with clear accountability and continuous improvement.
• Drive commercial performance, increasing conversion, protecting margin and supporting sustainable revenue growth.
• Manage individual and team performance against KPIs, using data and insights to improve productivity, commercial outcomes and client experience.
• Embed a phone-first, consultative approach, coaching the team to influence booking decisions, maximise conversion and negotiate effectively with property partners.
• Build strong client and stakeholder relationships, ensuring exceptional service delivery whilst leading complex and commercially significant enquiries.
• Take overall accountability for team success, collaborating across the business to support client retention, account growth and Situ's continued growth. Our Benefits We're committed to investing in our people. Alongside exciting career opportunities, you'll enjoy a benefits package that supports your health, wellbeing, and personal growth. Time to recharge
• 27 Days of Holiday (including two rest days) + Bank Holidays
• Birthday Celebration Day
• Paid Length of Service Sabbaticals Recognition & Experiences
• Quarterly Reward Experiences
• International Travel Opportunities Health & Wellbeing
• Private Medical & Dental
• 24/7 GP Access
• Employee Assistance Programme Financial Benefits
• Electric Car, Cycle & Tech Salary Sacrifice Schemes
• Workplace Pension (with increasing employer contributions based on length of service) Everyday Perks
• Access to Employee Discounts
• Complimentary Office Lunch
• A Host of Social Events & Networking Opportunities ​ Connected by People People are at the heart of everything we do! Our approach shapes every interaction, helping us build lasting relationships, achieve exceptional client retention, and create a workplace where our people can thrive. Our success is built on strong, long-term relationships and a reputation for delivering outstanding service. As we continue to grow, we're looking for people who share our passion for delivering exceptional experiences and making a genuine difference.