Service Desk Manager

Ofgem The energy regulator for Great Britain, https://www.ofgem.gov.uk/about-us/working-ofgem Requirements of the role Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are strengthening our IT service management capability to support a modern digital organisation. This includes improving service performance, enhancing user experience, and integrating IT and estates support to create seamless services across our offices and technology platforms. As a Service Desk Manager, you will lead the delivery of first- and second-line IT support across Ofgem. You will manage a team supporting end users, applications, devices and on-site technology, ensuring high-quality service delivery aligned to business needs. You will drive service improvement, embed ITIL best practice and ensure services evolve to meet current and future demands. This is a key leadership role within a fast-paced operational environment, requiring strong service management expertise, excellent stakeholder engagement and a focus on delivering outstanding user outcomes. View on member website View Location London Contract type Full time, Permanent Profession Corporate, Data, Data analyst, Digital, Energy, Manager, Regulation, Stakeholder Engagement, Technology Working pattern Flexible working, Hybrid Closing Date 26/10/2026