Service Desk Manager
PartnerWiseService Desk Manager | London Love leading people as much as delivering great service? This could be your next move. PartnerWise is partnering with a respected managed IT services provider to appoint a hands-on leader for a high-profile, long-standing client account in Central London. The role You'll lead a mixed on-site and remote support team, own service performance and act as the senior on-site face of the service with client stakeholders. It's a modern, Mac-centric environment with a strong focus on security, automation and a premium user experience. You'll bring
- Proven service desk leadership: SLAs, reporting, escalations and service reviews
- Strong ITIL grounding
- Experience supporting Mac environments, SSO, MDM and SaaS (a hands-on L1/L2 background is a real plus)
- Polish and composure in a demanding, client-facing setting
- An adaptable leadership style, resilience and excellent people development skill Interested? Get in touch for a confidential conversation.
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