Solution Engineer EMEA

Justt is a leader in the chargeback automation industry, providing hands-free solutions that help merchants reclaim their revenue. Our innovative AI-driven platform resolves payment disputes efficiently and accurately, freeing our clients to focus on their core business. We are a forward-thinking company that values innovation, responsibility, and fairness. We're seeking an experienced, independent Solution Engineer to join our growing New York team. This is a critical role requiring complete ownership of complex technical processes — from initial pre-sales through full customer onboarding. The ideal candidate is a seasoned professional with exceptional communication skills and the ability to lead processes independently in a fast-paced startup environment. What You'll Do: Lead Technical Sales Processes

• Take full ownership of the technical aspects of the sales cycle, including a deep understanding of customer requirements and matching them to the right solutions.
• Conduct professional product demonstrations and technical workshops for prospective clients.
• Develop and present customized solutions that address specific client challenges and business objectives. Technical Implementation & Onboarding
• Lead the complete technical implementation of Justt's solutions for new clients, ensuring seamless integration with their existing systems.
• Provide comprehensive training and ongoing support so clients maximize the value they get from our solutions.
• Proactively identify and resolve technical challenges throughout the onboarding process. Cross-Functional Collaboration
• Work closely with sales, product, customer success, and engineering teams to exceed client expectations.
• Translate client needs into clearly defined technical tasks for R&D and help drive them to completion.
• Contribute to the development of technical documentation and training materials. What You'll Bring
• 5+ years of proven experience in solution engineering, pre-sales, or technical consulting roles.
• 2+ years in fintech or payments — a strong bonus.
• Deep understanding of AI-powered solutions, payment processing systems, and their applications in fraud prevention, chargeback management, and dispute resolution. Technical Skills
• Proven, hands-on experience with integration processes, APIs, and data mapping.
• Strong problem-solving abilities and a critical-thinking approach to client challenges.
• Ability to define and scope technical tasks for engineering teams and manage them through delivery.
• Strong project management capabilities — able to plan, coordinate, and drive multiple onboarding and integration projects to completion, keeping stakeholders aligned and timelines on track. Personal Qualities
• Exceptional communication and presentation skills — able to explain complex technical concepts to both technical and non-technical stakeholders.
• Independence and proactivity — you thrive managing multiple projects simultaneously in a rapidly changing environment.
• Composure under pressure and a customer-first mindset.
• Cultural fit for a fast-paced, creative startup atmosphere and our hybrid NYC team.
• Fluency in English; additional languages are advantageous. Why Justt