3rd Line Engineer

Role Title: 3rd Line Engineer Location: Cardiff (On-site) Contract: Outside IR35 (Temp to Perm) Role Overview I'm looking for a 3rd Line Engineer in Cardiff to join a client of mine focusing on education support. This would be for 6 months, with the opportunity to go permanent. You'll serve as the primary technical escalation point for core IT systems, enterprise network performance, and cloud administration. You'll maintain a robust, secure, and scalable IT infrastructure supporting a large user base, and manage daily high-tier escalations alongside key network and systems projects. A core focus of this position is hands-on administration of Google Workspace (Google Admin Console) as well as working with UniFi equipment and general networking. Key Responsibilities

• Google Workspace: Manage users at scale, Organisational Units, Security & Compliance policies, GAM scripting, and Google Drive.
• Network & Wireless Operations: Maintain, optimise, and expand site-wide networking infrastructure using UniFi systems (Gateways, Switches, and APs). Manage VLAN segmentation, wireless coverage, bandwidth allocation, network access controls, and site connectivity.
• Escalations & Incident Resolution: Act as the final internal escalation tier for complex infrastructure, network connectivity, and SaaS-related issues.
• Perimeter Security & Access Control: Oversee network firewall configurations, web and content filtering enforcement, network security policies, and multi-factor authentication (MFA).
• Endpoint & Device Management: Manage and support cross-platform hardware deployments, including Chromebooks, macOS devices, and Windows workstations.
• Infrastructure & Project Support: Assist with directory services, DNS/DHCP administration, network upgrades, system migrations, and maintaining technical documentation and topology maps. Technical Requirements & Skills
• Google Admin Console: Proven, hands-on experience administering Google Workspace in a medium-to-large multi-user environment. Proficiency with Google Admin tools, security policies, OU structures, and automated account workflows.
• Networking & Ubiquiti UniFi: Strong hands-on experience deploying, configuring, and troubleshooting UniFi Network Controller software and hardware.
• Cross-Platform OS: Strong experience managing mixed device environments, particularly ChromeOS, Windows, and macOS devices.
• Security & Compliance: Solid foundation in network security controls, firewalls, and content filtering suitable for high-density environments. Desirable Criteria
• Education Tech Environment: Familiarity with IT support within educational or multi-building site environments.
• Automation: Proficiency using Google Apps Script, Google Apps Manager, Python, or PowerShell for bulk user administration.
• Frameworks: Knowledge of ITIL operational frameworks. Key Personal Attributes
• Methodical approach to root-cause problem investigation and incident management.
• Excellent communication skills, capable of interacting effectively with technical teams and non-technical stakeholders alike.
• Ability to prioritise workload in a fast-paced site environment. If you're interested in this opportunity, please apply directly or drop me a message with your updated CV!