Payroll Manager

Blair West are supporting Cintra HR & Payroll Services to find a Payroll Manager. This is a senior role responsible for leading and supporting the management of a team of payroll administrators, delivering accurate processing of payrolls to schedule and providing a consistent, customer-focused service to clients. This role requires strong leadership, excellent organisational skills and a genuine passion for putting the client first. The opportunity:

• Educate, mentor and train your team members.
• Manage team workload and payroll allocation, ensuring the smooth running of the team.
• Ensure adoption of new tools and support the introduction of processes to improve efficiency.
• Instil team spirit and ensure workload is managed by the whole team.
• Report the business dynamics of your team, including team cost, team revenues and team cost of production per payslip.
• Drive profitability and increase incremental revenue.
• Ensure controls of payroll processes are regularly reviewed and up to date, including day to day management of the operational database.
• Monitor daily operations and preparation reports as required, including agreed KPIs, resource utilisation and additional revenue.
• Liaise with clients, holding meetings as necessary and building rapport.
• Increase and maintain customer satisfaction, targeting an NPS of 30+.
• Work with Migration and Implementation, defining the customer journey and handover agreement.
• Ensure departmental compliance with statutory and pension scheme requirements.
• Conduct performance appraisals, creating development plans for each team member and regular reviews against objectives. You'll be the ideal candidate for this position if you have:
• Experience in training, managing and mentoring colleagues.
• Over 5 years' payroll experience.
• Previous management experience in a payroll bureau environment is desirable but not essential.
• Aptitude to learn a new payroll system and adapt to new tools.
• Excellent understanding of HMRC legislation and statutory payments.
• Excellent knowledge of pension and AE rules.
• Advanced knowledge of payroll systems and court orders
• A highly resilient mindset and able to remain calm in a fast-paced environment.
• Strong planning and organisational skills, with the ability to work autonomously. The benefits included with this opportunity:
• A clear route for career progression, with a strong track record of developing people from within.
• Modern, in-house developed technology that allows the business to move quickly.
• Company benefits package including private healthcare, electric vehicle scheme and enhanced family leave. Our commitment