Program Manager

PROGRAM MANAGER – PREMIUM SUPPORT & EXPERIENCE 📍 UK – Remote 📅 12-month contract 🕐 UK hours + occasional US hours flexibility We're looking for an experienced Program Manager to join a global technology organisation's Premium Support & Experience Operations team. You'll manage cross-functional programs, solve operational and tooling issues, improve support processes, and help drive AI and automation initiatives across operations. Key Responsibilities

• Manage complex programs end-to-end, from planning through delivery.
• Work with Operations, Product and Engineering to resolve issues and unblock teams.
• Identify process improvements and opportunities for AI/automation.
• Manage multiple projects and competing priorities in a fast-paced environment.
• Track KPIs, risks and progress and provide stakeholder updates.
• Support high-profile/premium customers and time-sensitive operational activities. Requirements
• 3+ years' experience in Program/Project Management, Operations or Customer Support.
• Proven experience managing complex, cross-functional programs independently.
• Strong operational problem-solving and stakeholder management skills.
• Experience working in a fast-paced, ambiguous environment.
• Understanding of AI technologies/tools and their application in operations.
• Strong analytical and communication skills.
• Bachelor's degree or equivalent.
• Flexibility to occasionally work US hours. Desirable: Experience with premium/enterprise customers, crisis-response environments, AI/automation deployment, agile methodologies or the technology sector.