Retailer Embedded Support

ABOUT YOU You are a highly organised, confident and customer-focused professional who enjoys working in a fast-paced environment and building strong relationships with customers and colleagues. You have excellent communication skills and are comfortable working with people at all levels, knowing when and how to communicate clearly and effectively. You are analytical, self-motivated and results driven, with a strong attention to detail and the ability to manage multiple priorities while meeting deadlines. You take pride in delivering exceptional customer service, working collaboratively with others and identifying opportunities to improve processes and ways of working. Required skills and experience:

• Strong IT literacy skills – Microsoft office and systems/reporting tools
• Driven and energized – can work independently
• Excellent communication skills
• Knowing when and how to communicate clearly at different levels of seniority
• Can provide evidence of working in a fast-paced working environment
• Demonstrates a high level of personal organisation and time management to ensure deadlines are met
• Textile testing background is a big advantage
• Experience of TIC industry or working within retailers is beneficial but not essential.
• Experience of textiles/Toys would be an advantage ABOUT THE OPPORTUNITY This is an exciting opportunity to join Intertek as a Retail Embedded Support, working directly with a major retailer across Softlines and Hardlines products. You will act as a key point of contact for the retailer's Head Office teams, providing day-to-day support across product quality, standards, testing and inspection. Working closely with the retailer, Intertek Account Manager, Embedded Support team and Technical colleagues, you will help coordinate requests, manage testing and inspection bookings, respond to queries and ensure key projects and programmes are delivered within agreed timescales. Key activities:
• Being the lead focal point for queries from the retailer's head office staff
• Working with both Intertek and the retailer systems.
• Fielding enquiries, progress chasing and general assistance to the Buying and Technical teams
• Working with Intertek's Account Manager, Embedded Support team and Technical colleagues to help the retailer with areas of product quality and standards
• Participate in and facilitate communication between the retailer and the wider Intertek network to ensure key projects and programmes are delivered within agreed timelines.
• Updating and reviewing quality manual and quality specifications and introducing best working practices
• Produces reports on KPIs and highlights any trends and recommends areas to deliver continuous improvement – in a timely manner
• Facilitating Testing and Inspection requests and bookings
• Dealing with requests for information in a timely manner from the retailer and Intertek's colleagues by acting as a central point of contact
• Promoting Intertek services and all best practices possible within the retailer's team WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
• Competitive salary/benefits
• Development and career opportunities around the Globe
• Working in a highly motivated team and dynamic working environment