Banking Operations

💸Up to £50,000 per annum (depending on experience) 🏡Hybrid working (4 days in the office and 1 day WFH) ❗Candidates must have fluent Cantonese language skills We are recruiting on behalf of a leading international bank that is seeking an Assistant Manager to oversee the day-to-day running of its banking operations, including debit card and electronic banking services and customer support. This is an operational, service-focused role rather than a technology or IT support position. ✅Key Responsibilities of the Banking Operations to include:

• Oversee daily banking operations, including debit cards and internet and mobile banking services
• Monitor and process customer requests, transactions and reports, including card maintenance, limit changes, replacements and service enrolment
• Investigate and resolve customer enquiries, complaints and service issues in a timely, professional way
• Manage incidents as they arise and prioritise multiple tasks to keep services running smoothly
• Act as a key contact for external service providers, monitoring their performance against service level agreements
• Support the implementation of new products, process improvements and regulatory change initiatives
• Prepare management information and regulatory reports, and maintain accurate records and procedures
• Ensure compliance with regulatory requirements, internal policies and operational controls 🎯Requirements for the successful Banking Operations to include:
• Fluent Cantonese is essential
• 1 to 3 years' experience in banking operations, card operations or customer service
• Knowledge of retail banking products, operations and customer servicing
• Ability to manage incidents and prioritise multiple tasks to deadlines
• Good understanding of operational controls and risk awareness
• Proficient in Microsoft Office, particularly Excel
• Strong communication and customer service skills, with attention to detail and good problem-solving ability
• Educated to degree level (Business, Finance, Banking or a related discipline)
• Advantageous: experience of card operations or electronic banking services This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency.