Customer Advisor

David Kennedy Recruitment is working with a global hospitality technology group that is seeking to onboard a Customer Advisor to join their team.

Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle customer enquiries through email ticketing, inbound and outbound calls, Live Chat and WhatsApp, according to operational schedules and assigned support channels
• Develop strong knowledge of the Zenchef and CoverManager platforms to provide accurate, timely and high-quality technical support
• Process a high volume of daily customer requests efficiently by identifying needs and providing prompt solutions
• Identify and escalate complex technical issues and billing-related requests when required
• Handle customer information responsibly and with appropriate sensitivity

REQUIREMENTS:

• Native or fluent Dutch (C1+) with excellent written and spoken communication skills
• English B2 minimum
• Previous experience in customer service, hospitality, or customer relations
• Strong customer-focused mindset with excellent communication skills
• Excellent written communication for email support
• Strong active listening and problem-solving skills
• Good computer literacy
• Ability to manage multiple tasks and prioritise effectively
• Ability to work efficiently in a fast-paced environment
• Understanding of handling sensitive customer data
• High level of empathy, particularly in time-sensitive hospitality situations.

BENEFITS:

• Access to corporate gym facilities
• Daily performance allowances based on office or hybrid presence
• Performance-based bonuses and additional incentive programs
• Structured onboarding and training support
• And many others!!!