Content Moderator

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Dutch speaking Content Moderator for their office in Lisbon.

Position: Content Moderator

Location: Lisbon, Portugal

Work model: On-site 100%

Employment type: Full-time (6 month contract with possibility of extension)

DUTIES AND RESPONSIBILITIES:

• Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
• Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
• Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
• Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
• Identified and escalated issues through proper internal channels, adhering to company protocols.

REQUIREMENTS:

• Native/fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
• Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
• Solid understanding of e-commerce platforms and industry practices
• Able to manage high workloads and maintain performance during peak promotional periods
• Ability to work in shift rotation (Monday - Sunday, 24/7)
• Strong customer service skills with empathy, effective communication, and balanced decision-making.

BENEFITS:

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• And many more!!!