Customer Support Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an German-speaking Customer Support Representative for their office in Lisbon.

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage both incoming and outgoing customer calls
• Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
• Review reported cases within established turnaround times and quality standards
• Escalate complex or unresolved issues according to company protocols.

REQUIREMENTS:

• Native/fluent in German both verbal and written. Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations
• Working schedule: Monday - Sunday, 24/7 rotating shifts.

BENEFITS:

• Modern office in the city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• And much more!!!