Technical Support Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Polish-speaking Technical Support Representative to support customers of a gaming platform.

Position: Technical Support Representative

Location: Budapest, Hungary

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support to users regarding technical issues and account-related enquiries
• Assist customers with account setup and management
• Support customers with game purchases and related enquiries
• Handle account security and hacking-related cases
• Provide support primarily by phone, as well as through email and other written communication
• Identify the cause of customer issues and provide accurate solutions or guidance
• Learn and apply technical knowledge of supported systems and devices
• Accurately use internal systems and follow established support procedures
• Handle sensitive customer and payment-related information within a secure PCI environment

REQUIREMENTS:

• C1/C2 level of Polish
• B2 level of English
• Strong interest in technology and gaming
• Ability to learn technical information and new systems quickly
• Good communication skills and a customer-focused approach
• Ability to investigate issues and provide clear, accurate support
• Willingness to work fully on-site in a secure PCI environment

OFFER:

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Opportunities for professional growth and career development within a global technology leader
• Meal allowance
• Relocation support
• A collaborative and supportive team environment
• Generous paid time off and holiday schedule
• Employee discounts
• And many more!!!