Customer Service Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: on-site

Employment type: fixed term (6 months)

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls to assist customers with inquiries
• Assist customers with booking inquiries, vehicle availability, and reservation modifications.
• Provide guidance on policies, insurance options, and additional services to ensure a smooth experience
• Identify upselling opportunities and promote value-added services to meet customer needs and drive revenue
• Resolve customer complaints efficiently, maintaining a positive customer experience across all touchpoints
• Maintain accurate records of interactions, transactions, and case resolutions in the system.

REQUIREMENTS:

• Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
• Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred)
• Proven ability in sales, with a strong results-driven approach
• Proficiency in using digital tools and technology
• Skilled at recognizing business opportunities and recommending relevant services to customers
• Excellent interpersonal and communication skills
• Strong conflict resolution and problem-solving abilities.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Working schedule: Monday - Friday 8AM-7PM
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!