Analyst, Technical Trainer

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

About the Role, Mission or Department Overview

The New York Times is looking for an analyst who is passionate about promoting security and technology awareness across our newsroom, engineering, and business departments. You will help design technical training and communications throughout the organization, striving to cultivate a company-wide security culture where all employees share responsibility for safeguarding and protecting us.

Based in New York City, this hybrid role involves regular in-person office visits to host group training sessions and individual meetings with staff.

Who are we?

Enterprise Technology enables the people, platforms, and practices that support The New York Times' journalism and business operations. We partner with departments across the company to help employees work securely,, and productively through thoughtful technology solutions. We support the systems and capabilities that keep us running while looking for new ways to reduce friction and improve the daily experience of our workforce.

The Education team's mission is to help our technical and non-technical workforce adopt secure, technology practices through data-driven insights, training, and specialized programming that inspire meaningful behavior change.

This is a hybrid role based in our New York City headquarters. You can typically expect to come into the office 3 days/week.

Responsibilities:

• Partner with staff throughout the company to lead personal and group security and technology education sessions.
• Coordinate and lead workshops, events, and training projects focused on information security and IT topics and initiatives.
• Deliver high-touch technical support and 1:1 briefings for all staff, including the newsroom, providing hands-on guidance on digital hygiene, device hardening, and secure communication workflows.
• Craft and distribute routine security updates for specific teams or the entire organization in collaboration with corporate communications.
• Produce instructional resources, including user guides, manuals, video content, and online modules.
• Support user requests and participate in an on-call rotation to address urgent security inquiries.
• Design and implement internal phishing simulation campaigns and remediation programs.
• Manage the logistical and administrative tasks required to schedule and track training projects.
• Report on security engagement metrics from direct interactions, identifying trends to help refine support strategies and harden newsroom defenses.
• Visit several bureaus and office sites to deliver training; expected travel is approximately 10% annually.
• Demonstrate support and understanding of our value of journalistic independence and a commitment to our mission to seek the truth and help people understand the world.
• You will report to the Manager, Information Security

Basic Qualifications:

• 2+ years of experience training on topics related to information security (phishing, account security, data security, secure communications) in person and virtually
• Familiarity with basic cybersecurity concepts, including social engineering, common tactics, techniques, and procedures.
• Experience helping people build and understand threat models for themselves and their function or role within an organization.
• Experience with breaking down complex topics to different audiences, including technical and non-technical partners.
• Comfortable with public speaking and adjusting content based on audience response.
• understanding of the audience to produce engaging materials in multiple formats and media, user guides, and gamification elements.

Preferred Qualifications:

• Experience with phishing platforms.
• Experience with Zendesk or working in a support environment.
• Experience with learning, creating, and integrating new digital technology such as audio, video, social media, and other web-based technologies.
• Experience working with journalists or other high-risk groups.
• Experience working with leadership and management.
• Knowledge of networking basics, including VPNs, travel routers, and secure Wi-Fi configurations.
• Interest in or experience with specialized security hardware (e.g., YubiKeys, encrypted storage).
• Basic data analytics skills.

REQ-020731

Additional Compensation and Benefits:

For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, employee stock purchase plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

The annual base pay range for this role is between:

$110,000--$120,000 USD

Candidate Use of GenAI Tools:

We're excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process.

If you're an engineering candidate, we'll let you know what specific GenAI tools you are permitted to use for your technical assessment.

The New York Times Company is committed to being the world's best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.