Administration Assistant

Student Services Assistant (Higher Education)

Location: On-Site - Cardiff

Hours: Full-Time - 35 hours

Salary: £13.87 an hour

We are seeking a friendly, organised, and customer-focused Student Services Assistant to join a busy Higher Education environment. This role is a fantastic opportunity for an administrator who enjoys supporting people, providing excellent customer service, and working as part of a collaborative team.

As a key member of Student Services, you will act as a first point of contact for students, staff, and visitors, providing information, administrative support, and guidance across a range of student-facing services. You will help ensure a seamless and positive experience by resolving routine enquiries, maintaining accurate records, and supporting the day-to-day operations of the wider team.

Key Responsibilities

• Act as a first point of contact for students, staff, visitors, and external stakeholders, delivering a professional and welcoming service.
• Respond to and resolve routine enquiries, escalating more complex issues to the appropriate team where required.
• Provide support with enrolment queries, programme registrations, ID cards, appointments, room bookings, and general information requests.
• Create, update, and maintain student records, ensuring accuracy, confidentiality, and compliance with data protection requirements.
• Gather information and produce standard reports as required.
• Support the organisation and delivery of student events, meetings, and activities.
• Assist with attendance monitoring and administrative processes linked to the student experience.
• Issue uniforms, equipment, and other resources where required.
• Maintain and update information across relevant systems, databases, and online resources.
• Support coursework submission processes and other routine student administration activities.
• Carry out a variety of general administrative duties including email management, filing, record keeping, data entry, and document preparation.
• Build effective working relationships with colleagues and contribute positively to team objectives.
• Follow established procedures and promote best practice across Student Services.
• Support the induction and training of new team members where appropriate.

About You

We are looking for a motivated individual with excellent communication and organisational skills who enjoys helping others and delivering high-quality customer service.

Essential Skills & Experience

• Experience carrying out administrative tasks within a busy office or customer service environment.
• Excellent written and verbal communication skills.
• Ability to deal with people professionally, courteously, and respectfully, both in person and remotely.
• Strong attention to detail and ability to record information accurately.
• Understanding of confidentiality and the importance of handling sensitive information appropriately.
• Good IT skills, including Microsoft Word, Excel, Outlook, and data entry systems.
• Ability to organise and prioritise your workload effectively.
• Strong teamwork skills with a willingness to support colleagues.
• Ability to use initiative, identify issues, and suggest practical solutions.
• Experience undertaking general administrative duties such as filing, arranging meetings, and maintaining records.

Desirable

• Experience working within Higher Education or an educational environment.
• Welsh language skills.
• Willingness to learn Welsh.