FF&E Account Manager

Kirkdale Studios, is an exciting startup focusing on collaborative furniture design.  Kirkdale Studios has a long networking relationship with designers, architects, hospitality companies and works with approx. 380 EU and UK factories. Our business is B2B sales between our designers and our factories.  Our products range from standard factory items to made-to-order bespoke products. With every design brief, it's our passion to help our clients  find the products that best suit their brief and it is in this process that our creative approach provides the value in our service. Our culture reflects our passion for furniture design and interior spaces. Each member of the Kirkdale team has a background in design which allows us to specialise in design & build and furniture collaborations. With plans to put more emphasis on the design function of our business in the coming months, therefore to develop on our strengths we depend on our future team members to share our culture and passion. The Right Candidate We are looking for an enthusiastic and hard-working individual with a minimum of 2-3 years experience in hospitality FF&E  sales and a passion for interior furniture design.   willing to take ownership and responsibility of creating sales using their existing accounts, with the urge to hunt and sell to new accounts. Demonstrating entrepreneurship and leadership in the role from day one.  This is an ideal opportunity for any individual who would like to take control of their own ability, be more creative in what they do and to work within a small like minded team that work together to reach the same goal.  Job Title FF&E Account Manager Duties  Converting opportunities Assisting directors with account managing and quotations Introduce Kirkdale Studios to new accounts, this maybe through a face to face presentation or via any source of technology  On receipt of an opportunity or new lead,, make immediate contact to acknowledge opportunity, understand requirements and discuss our actions and timescale; maybe attend a meeting Offer guidance and support when requested Ensure a proactive ‘next action' is scheduled on every open opportunity via using google calendar or any other method  Call customer three days after return has been sent Call customer in week of expected sale close date Ensure canned template ‘thank you' is sent for every order, with order acknowledgement   Monitor Customer Care Cases Understand and agree actions on your accounts with the operations director then client Liaise with customers as necessary    Nurture contacts at key accounts  Quarterly conversations with all client sales made at key accounts, to encourage: new sales opportunities; meetings; website registrations; introductions to other contacts at the account    Meetings with potential new accounts Attend meetings arranged by the Business Development Manager (not ISM)   Managing project deliveries  Call the day before delivery (making use of daily deliveries report email) Attend site on day of delivery (large/important orders only, if benefit to do so) Balance chasing Where necessary, ensure customers are aware of balance payment requirements before delivery and remind them 14 and 7 days before the delivery date. Liaise with operations or accounts (who check unpaid balances three days before delivery) if there is a last minute problem.  Other ​​Build, develop and nurture relationships with hospitality specifiers and end users Overall responsibility for customer relationships Keep abreast of product range and new products  Occasional networking events, maybe 2/3 year, lunch/evening   Weekly meeting Review of Sales and opportunities with directors  Qualifications and Skills Required: 2  years experience in Hospitality FF&E Sales Degree in product design or interior design is preferred  Interior design degree qualification or equivalent relevant experience. Evidence of CPD delivery and sound understanding of manufacturing techniques is preferred Experience working on large hospitality projects A significant network following within hospitality. Proven experience in generating interest in products & brands and turning this interest into long-term business relationships with the target-group. Confidence in chairing and leading meetings and presenting Kirkdale to large groups of people Passionate about design and interiors Excellent analytical skills and a good assessment of business opportunities Strong reporting capability and organisation skills  A sound knowledge and understanding within hospitality FF&E and specification (Desirable). A strong track record of specification to sales conversion in hospitality (Desirable) In Return Full Time Permanent Role Competitive Salary DOE Health Insurance upon your first year Laptop 1 day hybrid working Salary and Hours  Competitive + Commission on Net sales (uncapped) Bonus on meeting yearly target   Monday to Thursday 9-5pm Friday 9-4:45 pm