Administrator

Company Description Dean & Co Estate Agents is a property-focused agency supporting clients with buying, selling, and letting residential properties. The team provides comprehensive guidance throughout the property management process, helping landlords and tenants navigate complex decisions with confidence. With a commitment to understanding client needs, the agency focuses on delivering strong results and reliable service. Dean & Co Estate Agents aims to build trust through professional, responsive, and personalized support for every client interaction. Role Description The Administrator role is a full-time, on-site position based in Newcastle Upon Tyne. The Administrator will handle day-to-day office tasks such as managing incoming calls and emails, maintaining client records, preparing documents and contracts, and updating property listings. The role includes coordinating appointments and viewings, supporting the lettings and sales teams with administrative tasks, and ensuring all paperwork is accurate and compliant. The Administrator will also assist with basic bookkeeping, data entry, and general office coordination to support smooth operational workflows and positive client experiences. Qualifications

• Strong administrative and organizational skills, including experience with data entry, document preparation, and records management.
• Proficiency with office software and digital tools (e.g., MS Office, email platforms, CRM or property management systems).
• Excellent written and verbal communication skills, with a professional and client-focused manner.
• Ability to multitask, prioritize workloads, and maintain accuracy in a fast-paced office environment.
• Customer service skills and confidence in dealing with clients, landlords, and tenants both in person and over the phone.
• Attention to detail and a methodical approach to handling paperwork, contracts, and compliance-related tasks.
• Ability to work collaboratively within a team as well as independently with minimal supervision.
• Previous experience in an administrative role; experience in property or estate agency settings is an advantage.
• Basic understanding of property lettings or sales processes is beneficial, with willingness to learn and adapt.
• Relevant vocational qualification or certificate in administration, business, or a related field is preferred but not essential.