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Capio Recruitment

IFA Administrator – Full Time Location: Shrewsbury (Office-based) Salary: Up to £29,000 dependent on experience Join a Growing Financial Planning Firm We are seeking a proactive, organised, and detail-focused IFA Administrator to join a well-established financial planning business. This is an excellent opportunity for an experienced administrator, ideally with financial services exposure, to play a key role in supporting advisers and delivering a high-quality client experience. You'll work closely with financial planners, paraplanners, and client service professionals, helping ensure the smooth day-to-day running of the business while maintaining the highest standards of accuracy and compliance. The Role As an IFA Administrator, your responsibilities will include: Client Documentation & Communication

  • Preparing and issuing Letters of Authority and liaising with providers to obtain information
  • Producing portfolio valuations for client review meetings
  • Preparing client packs for review and prospective client meetings
  • Regularly liaising with clients, servicing them to a high standard Systems & Data Management
  • Maintaining accurate and up-to-date client records on the back-office system
  • Supporting compliance with internal procedures and regulatory requirements Office Administration
  • Managing incoming and outgoing post, scanning, printing, and filing
  • Monitoring adviser diaries and ensuring paperwork is prepared ahead of meetings
  • Managing office supplies and supporting efficient information flow across the business Task & Workload Management
  • Prioritising tasks effectively and meeting deadlines in a fast-paced environment About You Essential
  • Strong administration experience
  • Excellent attention to detail and organisational skills
  • Ability to multitask and work under pressure
  • Confident using Microsoft Office Desirable
  • Previous experience within financial services or IFA administration
  • Strong communication and problem-solving skills Benefits
  • 20 days holiday + bank holidays + Birthday off and Christmas/New Year closure
  • Pension scheme
  • Private medical insurance and death in service benefit (after qualifying period)
  • Opportunities for volunteering, team events, and social activities
  • Ongoing training and career development opportunities Why Join? You'll be joining a supportive, professional environment where client care, teamwork, and personal development are genuinely valued. This is a great opportunity to build a long-term career within a respected financial planning firm that combines strong processes with a friendly, people-focused culture.

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