Program Manager - Retail Operations

PROGRAM MANAGER – RETAIL OPERATIONS London – Hybrid | 3 days onsite / 2 days remote £310 per day PAYE 6-month contract We're looking for an experienced Program Manager to join a global retail organisation and lead strategic programmes focused on product ownership, operational efficiency and customer experience. You'll work closely with global retail support teams, senior field leadership and cross-functional stakeholders to design and deliver programmes that support business priorities and improve the overall employee and customer experience. Key Responsibilities:

• Lead and deliver complex programmes and strategic initiatives across retail operations.
• Drive improvements in product ownership, processes, efficiency and customer experience.
• Manage projects from planning through to successful implementation.
• Work collaboratively with global, cross-functional teams and senior stakeholders.
• Identify risks, roadblocks and potential business impacts, taking action to resolve issues quickly.
• Build strong relationships with retail and field leadership and communicate key initiatives effectively.
• Gather stakeholder feedback and use insights to improve programmes and processes.
• Manage multiple projects and priorities across different time zones. Key Requirements:
• 5+ years of Project/Program Management experience.
• Previous experience in retail store operations, regional/national retail management or field leadership.
• Strong understanding of project lifecycles, project management tools and delivery methodologies.
• Proven stakeholder and change management experience.
• Strong analytical, problem-solving and decision-making skills.
• Ability to manage ambiguity and multiple complex projects simultaneously.
• Excellent written and verbal communication skills.
• Strong relationship-building and influencing skills, including experience working with senior stakeholders.
• Highly organised, proactive and detail-oriented.
• Comfortable working within global, cross-functional teams and across multiple time zones. If you have strong retail programme/project management experience and are interested in a London-based hybrid contract, please get in touch with your CV.