2nd Line Field Engineer

🚨 2nd Line Field Engineer – IT & Hardware 📍 London & surrounding counties 💰 £36,000–£38,000 DOE 🚗 Field-based | Full UK driving licence required I'm working with a growing technology business looking to hire an experienced 2nd Line Field Engineer to join their Managed Print Services team. This is a great opportunity for someone who enjoys being hands-on, working directly with customers and taking ownership of installations, troubleshooting and technical projects across a range of client environments. What you'll be doing:

• Installing and configuring printer & MFD fleets
• Supporting Windows Print Servers, print queues and drivers
• Troubleshooting hardware, scanning and network connectivity issues
• Supporting customer migrations and technical projects
• Carrying out site surveys and installation planning
• Providing remote and on-site technical support
• Fault finding, preventative maintenance and firmware upgrades What we're looking for:
• Experience in a 2nd Line Support, IT Field Engineer or similar role
• Strong Windows desktop & Windows Server knowledge
• Good understanding of TCP/IP, DNS and DHCP
• Experience with network printers, print queues and drivers
• Strong troubleshooting skills
• Confident, customer-facing communication style
• Full UK driving licence Even better if you have experience with:
• Xerox or Ricoh MFDs
• PaperCut MF / PaperCut Hive
• Print Audit
• Managed Print Services You'll be joining a growing technical team with plenty of opportunity to develop your skills, gain further certifications and progress your career.