IT Engineer

IT Engineer Galldris Group Location: Enfield, Middlesex, EN3 7FJ An exciting opportunity has arisen for an IT Engineer to join our Head Office team based in Enfield, Middlesex. The IT Engineer will support the existing first and second-line IT support teams by troubleshooting technical issues, diagnosing faults, and configuring/deploying IT equipment, including desktops, laptops, mobiles and peripherals. Key Responsibilities:

• Install, configure and maintain IT hardware assets (PC/Laptop/MAC)
• Install, configure and update operating systems and business applications.
• Configure and maintain cyber security defences, including endpoint antivirus solutions.
• Diagnose and resolve hardware, software and network connectivity issues.
• Perform data backups (and recovery) to support business continuity.
• Maintain and update computer systems to ensure reliability, security and performance.
• Manage user accounts, access permissions and associated security controls.
• Set up and support IT networks at remote site offices.
• Use remote access tools to provide technical support and troubleshoot issues.
• Keep up to date with emerging IT technologies and relevant industry developments.
• Maintain clear and accurate documentation of configurations, procedures and technical solutions. Qualifications/ Experience/Knowledge: Desirable Criteria:
• CompTIA + or equivalent networking qualification.
• ITIL Foundation
• Minimum 2 years experience Skills:
• Excellent communication skills (written and verbal)
• Ability to work independently and collaboratively as part of a team.
• Strong organisational and time-management skills
• Documentation authoring proficiency
• Attention to detail and accuracy Why work for us? You will be joining a great team with plenty of ongoing support, training and internal development opportunities; a summary of our benefits include:
• 25 days of annual leave plus bank holidays, increasing to 29 days with length of service.
• An extra day of annual leave for your birthday.
• Minimum 6% pension contribution.
• Access to our Salary Sacrifice Car Scheme.
• Access to a range of wellbeing resources.
• Access to private medical insurance.
• Company life assurance.
• Excellent social opportunities with access to Premier League football and The O2 Arena VIP tickets. Interested applicants must be eligible to work legally in the UK. Employee referral scheme - refer a friend or family member to work for Galldris. Please note: We are not using recruitment agencies for this role. In the event of speculative CV submissions, no fees will be applicable.