AV Support Technician

We are seeking a customer-focused and proactive On-Site AV Support Technician to oversee, maintain, and troubleshoot our corporate office audio-visual systems. In this role, you will serve as the primary technical contact for hybrid meeting rooms, corporate events, and day-to-day collaboration technology across the office. You will ensure seamless audio, video, and presentation experiences for all employees, provide real-time support during critical meetings, and keep our AV infrastructure running smoothly. Key Responsibilities

• Meeting & Event Support: Provide hands-on, pre-meeting checks and live technical support for town halls, executive meetings, and team video conferences.
• Troubleshooting & Maintenance: Diagnose and resolve hardware, software, connectivity, and room control issues quickly to minimize downtime.
• Daily Room Readiness: Perform routine sweeps across all meeting rooms, huddle spaces, and boardrooms to verify equipment performance, cable hygiene, and system functionality.
• System Operations: Configure and manage unified communication systems, display feeds, wireless screen-sharing solutions, and central control interfaces.
• Inventory & Vendor Coordination: Track AV equipment assets, log service requests, and liaise with external vendors and IT teams for maintenance and hardware replacements.
• User Support & Training: Help employees get comfortable using meeting room technology and maintain simple operational guides for self-service spaces. Required Qualifications & Technical Skills
• Video Conferencing & Collaboration Systems
• Solid experience operating major enterprise video conferencing platforms and soft-codec room systems.
• Familiarity with hybrid meeting room workflows and unified communications setup.
• AV Control & Signal Distribution
• Hands-on experience operating room control systems, touch panels, and digital signal routing hardware.
• Practical understanding of audio-visual switchers, signal extenders, and wireless presentation equipment.
• Audio Systems & Sound Processing
• Working knowledge of audio digital signal processors (DSPs) and sound reinforcement setups.
• Experience setting up and troubleshooting installed ceiling arrays, boundary microphones, and wireless microphone systems.
• Understanding of core audio principles, including gain staging, echo cancellation, and room acoustics.
• Displays & Presentation Hardware
• Familiarity with commercial displays, interactive whiteboards, LED walls, and projection systems.
• Basic understanding of digital signage systems and content distribution across office spaces.
• Cabling & Network Fundamentals
• Basic understanding of AV-over-IP standards and networked audio protocols.
• Knowledge of standard networking concepts (IP addressing, VLAN basics, PoE) as applied to AV hardware.
• Experience with standard video and audio cabling standards (HDMI, USB-C, DisplayPort, and network patch cables). Preferred Certifications & Experience
• Industry-standard AV or IT certifications (e.g., general AV technology fundamentals, control system certifications, or networking fundamentals).
• 2+ years of hands-on experience providing technical AV or desktop support within a professional corporate or enterprise environment. Key Soft Skills
• Professional Presence: Calm under pressure and comfortable assisting executives, external clients, and large audiences.
• Strong Communication: Clear, user-friendly communication style with the ability to explain technical steps to non-technical users.
• Problem-Solving: Adaptable problem-solver capable of applying quick, effective workarounds during live events. A&O IT Group As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed' IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally. This role is subject to a post-offer Background Verification in accordance with the local country legislation. NO AGENCIES