Administrator

We are seeking a proactive and detail orientated Co-ordinator to join our Residential Lettings team in Bath on a 12-month fixed-term contract. This is an excellent opportunity for an organised and customer-focused individual to gain hands-on experience within a busy and fast-paced agency environment. Supporting our Residential Lettings team, you will play a key role in administering all aspects of the tenancy process, ensuring a smooth and compliant journey for landlords and tenants from application through to move-in. Working as part of a collaborative team of six, you will be responsible for preparing tenancy documentation, carrying out compliance and anti-money laundering checks, registering deposits and acting as a point of contact for prospective tenants and landlords. The role also includes answering telephone enquiries and providing excellent administrative support across the lettings function. The Bath office has a great collaborative work and social culture. We hold regular events including monthly office drinks and a range of team events throughout the year. We offer a highly competitive salary package which includes a fantastic benefits package, together with a variety of flexible benefits allowing you to choose those that suit your personal circumstances, including purchasing additional leave, health cash plans, cycle to work scheme and much more. Main Tasks:

• Administer all aspects of the tenancy progression process for the Residential Lettings team.
• Prepare, issue and manage tenancy agreements and associated documentation.
• Carry out compliance checks, Right to Rent checks and Anti-Money Laundering (AML) checks in line with company procedures and legislation.
• Register tenancy deposits accurately and within required timescales.
• Liaise with prospective tenants, landlords and third-party providers throughout the tenancy process.
• Act as a first point of contact for telephone and email enquiries, providing a professional and efficient service.
• Support the referencing and application process, ensuring all documentation is received and processed correctly.
• Maintain accurate records and update internal systems to ensure compliance and data accuracy.
• Work closely with colleagues across the Lettings team to ensure a smooth customer experience.
• Provide general administrative support to the wider Residential Lettings team as required. What will it take to be successful? The ideal candidate will be a professional, organised and approachable individual with a strong commitment to delivering excellent customer service. You will have:
• Strong administrative and IT skills, with excellent attention to detail and accuracy.
• Excellent written and verbal communication skills.
• The ability to manage multiple priorities and work effectively in a fast-paced environment.
• A proactive, positive and solution-focused approach.
• Strong organisational and time-management skills.
• Confidence building relationships with landlords, tenants and colleagues.
• Experience working in a busy administrative or customer-facing role.
• Previous experience within residential lettings, property management or the wider property sector would be advantageous.