Cloud Billing Analyst

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us! The Job Role To work within the billing & finance team assisting in the invoicing and operations for our Cloud partners. Working closely with all teams within the Cloud business to ensure accurate and timely invoicing across all our vendors. The role is responsible for proactively managing billing and marketplace platforms, keeping records up to date and supporting accurate financial outputs. Regular communication with customers, vendors and internal teams is essential to resolving queries, building effective relationships and supporting the company's growth goals. Your Day-to-Day Responsibilities Will Include

• Invoice all customers from our automated and manual billing platforms
• Ensure timely and professional responses to vendor and customer queries, escalating complex or high-risk issues where appropriate.
• Investigating complex billing enquiries
• Onboarding of new vendors
• Validating and approving vendor invoices
• Management and production of credit notes where necessary
• Continued improvement of financial processes Is this the role for you? Skills To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:
• Previous experience in a billing/finance role is desired but not essential
• Must be well organised and have an excellent eye for detail
• Strong numeracy skills
• Able to work well under pressure
• Excellent MS Office application skills
• Effective and confident communicator – clear and concise written and spoken communication skills
• Confident in challenging both internal and external stakeholders
• Team player What's in It for You? This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.
• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it's funded apprenticeships, work-based studies, or professional qualifications, we've got you covered.
• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging. What's Next? If you're ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins). Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don't hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity . We appreciate your interest and encourage you to explore future opportunities with us.