Senior Technical Program Manager

Position Responsibilities

• Lead medium-to-large technology programs and projects
• Coordinate local and offshore development teams and manage external vendors
• Drive cross-squad and cross-functional initiatives within the Hong Kong business
• Ensure successful delivery against timelines, scope, and business objectives
• Work closely with business units, technology teams, and senior leadership
• Influence decision-making and align stakeholders on priorities and outcomes.
• Communicate technical vision, delivery status, risks, and solutions effectively
• Understand software development lifecycle (SDLC), modern software architectures, Agile, DevOps, CI/CD, and test-driven development
• Guide technical teams while balancing business needs and technical constraints
• Support technology transformation and digital initiatives
• Possess strong knowledge of risk management, security, compliance, and audit requirements
• Monitor KPIs, service quality, operational risks, and governance controls
• Drive process improvements and operational excellence Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, Information Management, Software Engineering or related field (or equivalent experience)
• 10+ years of IT experience in areas such as application development, infrastructure, IT service delivery, or security projects
• Proven track record delivering programs/projects in multinational organizations
• Strong communication, influence, negotiation, and leadership skills
• Experience managing distributed teams and vendors
• Good English and Chinese communication skills Preferred Qualifications
• Insurance industry experience
• Regional or Asia-wide program exposure
• Experience implementing IT service KPIs and governance frameworks
• Technical knowledge across infrastructure, networking, databases, middleware, applications, and security domains
• Compliance and audit experience When You Join Our Team
• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see. About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid