Customer Service Representative

David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard two German-speaking Advisors to join their team in Athens. The role is customer support over the phone, helping customers with payment and financing queries, checkout options and finance agreements.

Position: Customer Service Representative (German)

Location: Athens, Greece

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support via inbound phone calls, handling payment and financing enquiries
• Guide customers through checkout options and finance-agreement processes
• Resolve refunds, chargebacks, billing and account-verification queries
• Ensure secure and accurate case handling
• Document calls precisely
• Follow compliance and escalation procedures to achieve timely resolutions

REQUIREMENTS:

• Native/near-native level of German
• English at C1 level, both written and spoken
• High school diploma
• Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication
• EU citizenship
• Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
• Available for on-site work in Athens on rotational shifts

BENEFITS:

• Easter and Summer bonuses
• Meal allowance
• Health insurance from the hire date
• 1.67 business days of annual leave per month in the first year, plus Greek public holidays
• Access to a learning platform
• Assistance with issuing hiring documents
• Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided
• International working environment
• And many more!!