GenAI Engineer

We're supporting a leading organisation within the UK energy sector looking for an experienced AI / GenAI Engineer to design, build and prototype practical AI solutions across its Service Management function. This is a hands-on engineering role. We need someone who can work with teams to understand a problem or use case and then personally build the solution – taking ideas through prototyping, PoC development and towards production implementation. The role will involve:

• Designing and building AI and GenAI solutions for real Service Management use cases
• Developing working prototypes and Proofs of Concept
• Building solutions using LLMs, APIs, RAG, agents and automation technologies
• Integrating AI capabilities with existing enterprise systems, data and workflows
• Evaluating models and technical approaches for different use cases
• Taking solutions from initial concept through technical design, build and testing
• Working with Service Management teams to understand requirements and translate them into technical solutions
• Working alongside engineering, architecture, data and security teams to move successful PoCs towards production
• Ensuring solutions consider security, scalability, governance and enterprise standards What we're looking for:
• Strong hands-on AI / GenAI engineering experience
• Proven experience personally building AI applications, prototypes and PoCs
• Strong development skills, ideally Python
• Practical experience working with LLMs and LLM APIs
• Experience with RAG, embeddings, vector databases and prompt engineering
• Experience building AI agents / agentic workflows would be highly desirable
• Experience integrating AI solutions through APIs and existing enterprise systems
• Cloud AI experience across AWS, Azure or GCP
• Strong understanding of taking AI solutions beyond experimentation towards production
• Comfortable working directly with business stakeholders to understand problems and translate them into working solutions
• Service Management / ITSM experience would be advantageous
• Energy/utilities experience would be beneficial