Community Host - Client Experience Coordinator

Position: Community Host – Client Experience Coordinator Location: London End Client: HSBC / M&S Assignment Ends: 31st December 2026 Hours: 40 hours per week Role Summary The Client Host will deliver an exceptional workplace experience by providing outstanding customer service, coordinating meetings and events, managing workplace operations, and supporting clients, employees, and leadership teams. The role combines hospitality, workplace coordination, administration, and community engagement to ensure a seamless and welcoming environment. Responsibilities: Experience Curation & Client Service Delivery

• Create moments of delight and care through memorable, anticipatory and personalized human interactions.
• Serve as the main point of contact for client inquiries, requests, and feedback.
• Act as brand ambassador for JLL and our clients, building lasting relationships.
• Maintain high visibility to staff and provide personalized service levels based on individual needs.
• Anticipate client needs and proactively address requirements to enhance their experience. Workplace Experience & Community Building
• Conduct proactive premises inspections and floor walks (including meeting rooms, pantry, social areas).
• Ensure all areas are clean, orderly, and ready to use throughout the day.
• Foster business & employee engagement and community host initiatives.
• manage the front desk, ensuring we deliver a five star service in both meeting room and events management. Event & Meeting Coordination
• Coordinate and manage all meetings and events within the Client Suite.
• Support and manage meeting room booking systems, ensuring accuracy and smooth operations.
• Oversee setup, execution, and breakdown of events ensuring seamless delivery.
• Coordinate internal events working with Hospitality teams and vendors as appropriate.
• Coordinate event logistics including catering, audio-visual equipment, and room configurations.
• Ensure seamless communication with hospitality/GRH teams for internal and external events. Vendor & Supplier Management
• Act as primary point of contact for all vendors and service providers.
• Coordinate vendor schedules and ensure service delivery meets premium standards.
• Proactively raise work orders and provide frequent status updates.
• Conduct regular vendor performance reviews and relationship management.
• Ensure all vendor activities comply with building policies and procedures. Financial Administration & Operations
• Process and chase outstanding invoices in a timely manner.
• Raise work orders for approved services and supplies. Health, Safety & Compliance
• Maintain current knowledge of health and safety regulations and ensure compliance.
• Conduct regular safety assessments on spaces and report any good catches.
• Support health and safety functions with dedicated training and protocols.
• Ensure all activities and events comply with safety protocols. Communication & Feedback Management
• Monitor customer feedback regularly and produce appropriate action plans.
• Ensure all signage and messages are current and relevant.
• Support internal communications including cascading information and managing local intranet pages. JLL Leadership & Administrative Support
• Provide day-to-day administrative support to the JLL leadership team.
• Prepare and maintain reports, presentations, dashboards, and other business documentation.
• Coordinate and organize leadership meetings, including scheduling, room bookings, agendas, and logistics.
• Capture and distribute Minutes of Meeting (MoM) and track follow-up actions to completion.
• Assist with internal communications, stakeholder engagement activities, and special projects.
• Ensure accurate record keeping and timely completion of administrative tasks to support business operations. Required Qualifications:
• Fluent in English language – written and oral.
• Minimum 3 years previous hospitality/co-working experience.
• Previous events experience strongly preferred.
• Exceptional customer service skills with natural "people person" qualities.
• Strong relationship building abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint, Access).
• Strong problem-solving skills with ability to react quickly and decisively.
• High attention to detail and exceptional organizational skills.
• Outstanding time management and multi-tasking abilities.

Personal Attributes & Skills:

• Passionate about people and providing great experiences.
• Attuned to customer needs with anticipatory service mindset.
• Flexible and proactive; comfortable in fast-paced environments.
• Strong team player with commitment to supporting colleagues.
• Ability to work under pressure and meet tight deadlines.
• High level of grooming standards.
• Professional discretion and confidentiality.
• Proven track record of achievement.

Key Performance Indicators:

• Customer satisfaction scores and feedback metrics.
• Event execution quality and client feedback.
• Response times to inquiries and work order completion.
• Vendor performance management and cost optimisation.
• Employee engagement participation rates.
• Health and safety compliance metrics.
• Effective delegation and task completion rates.