Network Engineer

Network Engineer / Technology Consultant Location: Farnborough Working Pattern: 5 days per week on site Clearance: Active DV clearance Salary: £55K-£75K We are looking to add a DV Cleared Network Engineer/Technology Consultant to our team in Farnborough to deliver a secure network support service. You will be supporting complex network environments in highly regulated industries. You'll act as the first point of contact for customer incidents, cover a breadth of networking technology stacks, and own cases from inception through to resolution. This role would suit someone who enjoys network troubleshooting, communicates well with both technical and non-technical audiences, and wants to further develop their career in networking. You'll work alongside an experienced team of network engineers at a growing IT consultancy. The Role

• Provide network support, troubleshooting, and implementation support within Cisco networking environments.
• Triaging and resolving cases raised by customers within defined SLAs.
• Build an understanding of each customer's network environment to enable faster, more accurate fault diagnosis.
• Communicate regularly with customers to keep them updated on case progress.
• Follow escalation processes where appropriate, with clear and well-documented notes/updates.
• Maintain and improve knowledge articles, processes and procedures, and the tooling used to deliver the service.
• Identify recurring issues and feed them into problem management and service improvement. Key Experience Required
• Active DV clearance.
• Able to work on site in Farnborough, 5 days per week.
• Strong Cisco networking skills, evidenced by CCNA/CCNP or equivalent hands-on experience.
• Good understanding of routing, switching and secure network environments.
• Experience in an IT service desk, network support or similar role.
• Familiarity with an ITSM tool such as ServiceNow or Jira Service Management.
• Clear communicator with a methodical approach to troubleshooting. Desirable Experience
• Experience with technologies from across the Cisco product portfolio.
• Experience in defence, government or other high-assurance, highly regulated environments.
• Experience supporting complex enterprise or managed service networks. Why Join Networkology? At Networkology, we work on mission-critical projects. You'll be part of a growing team making a real impact, with opportunities to work closely with major industry players in a secure, high-performing environment. Ready to take the next step? Apply now message us directly here on LinkedIn.