Customer Advisor

Department: United Utilities Location: Lingley Mere, Warrington Compensation: £18,720 - £29,741.40 / year Description As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently. Key Responsibilities We are looking for someone to:

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI's and SLAs Skills, Knowledge and Expertise
• Experience of working within the Utilities sector is desired but not essential
• deally, you'll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines Benefits We offer a competitive salary based on experience along with a full benefits package. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.