Business Support Coordinator

Job Title: Business Support Co-ordinator Location: Sherburn or Peterborough (Flexible hybrid) Contract: Permanent, part-time 20 hours per week. We can be flexible on the working hours for this role. Our Business Support team at Asterra are looking for a Business Support Co-ordinator to join their collaborative and supportive team. In this role, you'll provide essential administrative support across our KW, Trident and AMUR businesses, working closely with customers, suppliers, hauliers and internal teams to deliver outstanding service while ensuring transactions, documentation and processes are managed accurately and efficiently. What You'll Be Doing

• Managing customer administration activities, ensuring transactions are processed accurately and efficiently from point of sale through to delivery.
• Processing customer invoices, dispatch documentation and related records in a timely and accurate manner.
• Responding to and resolving enquiries received from customers, suppliers and hauliers via email and other communication channels.
• Investigating and resolving discrepancies, complaints and queries, working with internal and external stakeholders to achieve the best outcome.
• Maintaining accurate records, databases and reports while ensuring information is stored correctly and can be easily retrieved when required.
• Supporting commercial, operational, logistics and procurement teams with administrative activities and reporting requirements.
• Managing high volumes of work across multiple priorities, including activity received through a busy shared mailbox environment.
• Contributing to continuous improvement by identifying opportunities to enhance processes, systems and ways of working. What You'll Bring
• Previous administration, business support, customer service or office support experience.
• Excellent attention to detail and accuracy when working with data, documentation and financial information.
• Strong organisational skills with the ability to prioritise workload and manage competing demands.
• Confident communication skills with the ability to build effective relationships with internal and external stakeholders.
• Experience using Microsoft Office applications, particularly Outlook, Word and Excel.
• The ability to work independently while contributing positively to a team environment.
• A proactive, positive attitude and willingness to learn new systems and processes.
• Experience within finance administration, accounts administration, logistics administration or supply chain administration would be advantageous Where growth meets purpose What sets us apart is how we delight our customers - and that's because of great people like you. People with different life experiences who share common values. Together, we're shaping a world where responsible nutrition is accessible to all. With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we're collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way. We're thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025. This is a proud moment for us all. It highlights the real progress we've made to build a workplace that is inclusive, supportive, and fair for everyone. Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups. Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves