Customer Analyst

Customer Analyst London (Hybrid, 3 days per week in office) | £50,000 | 12-Month Fixed-Term Contract

This is an excellent opportunity for a Customer Analyst to join a growing organisation and play a key role in shaping customer and commercial decision-making. You'll work across customer, retail, and financial data, delivering insights that directly influence strategy, performance, and customer experience.

The Company They are a customer-focused business that places data at the centre of decision-making. With an established presence and a strong focus on growth, they are continuing to invest in analytics capabilities to better understand customer behaviour and commercial performance. You will join a collaborative environment where data is valued and insights have genuine impact across the organisation.

The Role As a Customer Analyst, you will turn complex customer and commercial data into clear, actionable insights. Key responsibilities include:

• Producing analysis and recommendations to support key commercial and customer-focused decisions.
• Building and maintaining KPI dashboards and reporting using data visualisation tools.
• Analysing customer behaviour, purchasing trends, retention metrics, and customer satisfaction.
• Delivering regular customer insight reporting on product performance, purchasing patterns, and seasonal trends.
• Supporting store and channel performance analysis to identify growth opportunities.
• Defining customer segments and measuring the effectiveness of customer engagement campaigns.
• Conducting A/B test analysis and campaign performance reporting.
• Partnering with stakeholders across Customer Experience, Retail, Finance, and Analytics teams to drive data-led decision making.
• Supporting forecasting, performance measurement, and commercial modelling initiatives.

Your Skills & Experience

• Strong commercial experience in a Customer Analyst, Customer Insights Analyst, CRM Analyst, or similar analytics role.
• Experience working with large customer, retail, e-commerce, or transactional datasets.
• Strong SQL capability.
• Experience using data visualisation tools such as Power BI, Tableau, or Looker.
• Ability to communicate insights effectively to both technical and non-technical stakeholders.
• Experience with customer segmentation, customer lifecycle analysis, campaign measurement, and reporting.
• Exposure to Snowflake or similar cloud-based data platforms is beneficial.
• A curious and proactive approach to problem-solving.

How to Apply If you're a Customer Analyst looking for a highly visible role where your insights will directly influence business decisions, apply today.