User Experience Researcher

UX Researcher – Contract Location: London (Hybrid – 3 days onsite per week) Contract Duration: Up to 3 months Start Date: ASAP The Opportunity TechNET IT has partnered with a globally recognised professional membership and standards organisation, operating across more than 140 countries with over 130,000 members and professionals worldwide, to recruit an experienced UX Researcher for a major digital transformation initiative. The organisation is undertaking a programme to improve the end-to-end customer experience of ordering and paying for essential services and transactions across its global membership base. This is a complex, high-impact project involving international users, payment journeys and diverse stakeholder requirements. We are seeking a highly organised Mixed-Methods UX Researcher with a strong qualitative focus, who can confidently manage stakeholders, prioritise research activities and turn complex insights into actionable recommendations. Key Responsibilities

• Lead mixed-method UX research, with a strong emphasis on qualitative methodologies.
• Research and improve complex end-to-end customer journeys, particularly ordering, payments and transactional services.
• Identify user pain points across global markets, understanding regional differences and diverse customer needs.
• Independently plan, prioritise and execute research activities aligned with business objectives.
• Conduct user interviews, usability testing, discovery research and journey mapping.
• Collaborate with Product Managers, Service Designers, Business Analysts and technical specialists within agile delivery teams.
• Translate qualitative and quantitative findings into clear, actionable insights that influence product and service decisions.
• Manage senior stakeholders, communicate research outcomes effectively and challenge assumptions where necessary.
• Support service design activities, including customer journey maps, service blueprints and experience improvements. Essential Experience – Must Have
• Minimum 5 years' experience delivering UX or User Research within complex organisations or transformation programmes.
• Strong mixed-method research expertise, with a clear qualitative specialism.
• Proven experience researching complex end-to-end customer journeys, ideally involving ordering, payments or transactional services.
• Excellent stakeholder management and communication skills, with the ability to influence cross-functional teams.
• Strong organisational and research prioritisation skills, knowing what to research, when and why.
• Experience researching diverse or international user groups and navigating complex requirements.
• Proven ability to independently manage research from discovery through to synthesis and actionable recommendations.
• Experience working in agile, sprint-led environments alongside Product Managers, Service Designers and technical teams.
• Availability to work onsite in London approximately 3 days per week. Desirable Experience
• Experience researching payment journeys, checkout processes, membership platforms or transactional services.
• Background within professional services, membership organisations, financial services or regulated environments.
• Experience using UserTesting, Hotjar, Microsoft Clarity, Adobe Analytics or similar platforms.
• Knowledge of service design methodologies, journey mapping and service blueprints.
• Understanding of GDPR, inclusive research practices and AI-assisted research tools. Why Apply? This is an opportunity to join a large, internationally established organisation delivering a significant digital transformation programme. Your research will directly influence how thousands of professionals worldwide access, purchase and interact with essential services. Apply today or contact TechNET IT for a confidential discussion.