Engineer - Interconnect Billing

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About this opportunity:

We are now looking for a L1.5 Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do:

• Willing to work in the shifts in 24*7 Model
• Resolving the customer and user technical issues
• Troubleshooting to find the root cause of the error
• Maintaining the 100% SLA targets
• SLA report preparation
• Inter and Intra Team coordination and cooperation in resolving issues

The skills you bring:

• 3+ years of experience in Billing Systems (CSGI-interconnect Billing)
• 3-4 years of experience in Telecom Operations
• Good knowledge of SQL/PL-SQL and UNIX
• Good understanding of the Telecom domain
• Strong troubleshooting skills across application, network, and host layers
• Ability to understand PL-SQL procedures
• Experience in scripting (Perl, Shell, Python, etc.)
• Willingness to work in a 24×7 shift model
• Telecom operational support background

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city: India (IN) ||

Req ID: 780257