Digital Application SME

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About this opportunity

We are looking for an experienced Digital Application SME to provide end-to-end technical expertise, production support, governance, and continuous improvement for enterprise digital platforms, including customer-facing websites, mobile applications, APIs, and supporting systems. You will be responsible for ensuring application availability, performance, stability, security, SLA/KPI compliance, and operational readiness while working closely with business, technology, and vendor teams.

What you will do

• Act as the technical SME and escalation point for digital applications, production issues, and customer-impacting incidents.

• Provide end-to-end support for websites, mobile applications, APIs, middleware, CIAM/SSO, and enterprise integrations.

• Maintain application availability, performance, capacity, stability, and operational readiness.

• Troubleshoot issues across WebLogic, JBoss, Tomcat, Apache, OpenShift, Java, SQL, Linux, JMS/MQ, LDAP, and ForgeRock CIAM/SSO.

• Support WebCenter Sites (WCS), including configuration, publishing, troubleshooting, and log analysis.

• Investigate performance issues across application, middleware, database, network, messaging, and integration layers.

• Support APIGEE, payment gateways, SOAP/REST services, TIBCO, billing systems, and enterprise integrations.

• Monitor application health using Kibana/ELK, Grafana, AppDynamics, and similar tools.

• Manage deployments, migrations, patches, upgrades, SSL certificates, and configuration changes.

• Lead technical troubleshooting during Incident, Problem, Change, and Major Incident Management activities.

• Prepare RCAs and drive corrective and preventive actions.

• Coordinate with internal teams and vendors to resolve complex technical issues.

• Support security, audit, compliance, vulnerability remediation, RFI/RFP activities, technical evaluations, and operational readiness reviews.

• Drive automation, monitoring improvements, modernization initiatives, and knowledge sharing.

• Participate in 24x7 production support and critical incident escalation activities.

What you will bring

• Bachelor's degree in Computer Science, IT, Engineering, or a related field.

• Strong experience supporting enterprise applications and digital platforms.

• Hands-on expertise in WebLogic, JBoss, Tomcat, Apache, OpenShift, Java, SQL, Linux, JMS/MQ, and LDAP.

• Experience with WebCenter Sites (WCS), ForgeRock CIAM, SSO, and enterprise integrations.

• Knowledge of payment gateways, billing systems, messaging platforms, and digital customer journeys.

• Strong troubleshooting skills across JVM, logs, heap/thread dumps, SQL, network traces, and application performance.

• Experience with Kibana/ELK, Grafana, AppDynamics, or similar monitoring tools.

• Understanding of APIGEE, SOAP/REST services, React, Next.js, Node.js, and TIBCO.

• Strong Linux command-line and shell scripting skills.

• Experience with Incident, Problem, and Change Management.

• Experience managing deployments, migrations, patching, and application upgrades.

• Knowledge of PCI DSS, SOX, VAPT, SAST/DAST, security vulnerabilities, and audit requirements.

• Experience supporting vendor management, technical evaluations, BOQs, and RFI/RFP activities.

• Strong communication and analytical skills, with the ability to mentor technical teams.

• Willingness to support a 24x7 operational environment.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city: United Arab Emirates (AE) || Dubai

Req ID: 789692