Technical Authority Expert

• Join our Team

About this opportunity:

We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.

What you will do:

• Develop and maintain automated solutions with a keen eye for potential problem sources.

• Drive continuous improvement in our recovery processes.

• Provide expert insight and knowledge to our support team and automated operations unit.

• Share your domain expertise with the analytics and automation team to bolster case development and analysis.

• Initiate and manage the change introduction impact analysis process.

• Coordinate with external suppliers/partners in case of incidents.

• Support server and application interconnections, focusing on user access management.

• Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.

• Validate and execute developed use cases, extending knowledge sharing to domain support.

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.

• Overall understanding of Automation?.

• Network Functions Virtualization.

• Troubleshooting skills.

• Network Performance.

• E2E Customer Experience.

• Problem management.

• Telecom Domain.

• Ericsson Customer Experience Assurance (CEA) Competence.

• Incident management.

• MS TOP.

• Customer Experience Improvement.

• Service Request Fulfilment (OMS).

• System Administration.

• Data Security.