Operations Assistant

Duration of contract (if relevant)

6-month fixed term contract

About us

This vacancy closes at 11:45 pm on the advertised closing date. Applications received after this time will not be considered

About Us

The Royal Parks (TRP) is a charity that manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James's Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year.

We are now looking for an Operations Assistant to join us on a full-time, fixed term basis until 30th April 2027, working 28 hours per week, including at least one weekend day per week.

The Benefits

• Salary of £27,706 per annum full time equivalent (pro rata for part-time and fixed term)- £14.80 per hour
• 26 days' annual leave plus public holidays, increasing to 29 days after three years' service (pro rata)
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme

This is a fantastic opportunity for a customer-focused individual to join our thriving organisation.

You'll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast-paced, public-facing environment where no two days feel the same.

Just as you support our lovely customers, we will support you with a welcoming team culture, ongoing learning opportunities, and the encouragement to grow your confidence and capabilities in a role where you're truly valued.

So, if you're looking for a role where people, place, and purpose come together, apply now and start your journey with The Royal Parks today!

The Role

As our Operations Assistant, you will support a seamless customer journey at the Hyde Park and The Regents Park Tennis venues, from arrival through to departure.

Acting as a first point of contact, you'll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service.

You'll also help maintain safe, well-managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day-to-day operations running smoothly.

Additionally, you will:

• Provide information about the surrounding park environment
• Process bookings for all visitors
• Handle tenders in line with financial policies
• Support the preparation of areas for activities and events
• Attend team briefings
• Follow safeguarding guidelines for children and adults at risk

About You

To be considered as an Operations Assistant, you will need:

• Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience
• Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel
• Excellent communication skills, along with the ability to effectively communicate with a range of audiences
• Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure

We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please do get in touch.

For more information, view our Corporate Strategy (2022-2027) here: Corporate-Strategy-2022-27.pdf

Find out more about our values here: Our Values, Our Behaviours

Maps: The Map of Hyde Park | The Royal Parks

Tips before applying:

• This vacancy closes at 11:45 pm on the advertised closing date. Applications received after this time will not be considered
• Save down each section so you don't loose your completed sections
• Use the STAR method (Situation, Task, Action and Result) to answer the criteria
• Explain how and why you can do a certain responsibility
• Use the job description to help you frame your answers
• Don't answer just 'yes' or 'no' to a criteria selection
• Use specific experiences to reflect your role

Reasonable adjustments:

We've included some examples of the kind of adjustments we can make below, so you can see how we're supporting others. These are just a few of the ways we can help, so please still get in touch even if the following aren't relevant for you. You can contact us and we'll be in touch as soon as we can.

• Support with written materials

We understand that you might need to see the interview questions in advance, for a number of reasons. We're always open to discussing with you if this could be an adjustment which would help. We can provide written questions in the interview itself and if you have a written assessment to take, then we can allow you extra time, if you need it.

Audio assistance

For interviews online all the audio is subtitled and can be automatically captioned.

• Adapting settings for mobility issues

For anyone with mobility issues, if you let us know ahead of time, we'll work to ensure your interview/assessments are held in spaces that are accessible.

If your interview is at one of our properties and an unpaved path might cause you discomfort or difficulties, we'll aim to provide you with access to a paved path on the property.

If you have any other questions about the interview, please ask us and we'll do what we can to make an adjustment.

Safeguarding Notice