Key Account Manager

Role Overview

To achieve revenue targets through the retention and growth of existing customers (T1, T2, T3) and hunting prospects. Is field based.

Sales

• Identify new clients and qualify new opportunities
• Identify key contacts within existing accounts; cross selling and upselling accordingly
• Develop and maintain account plan to support revenue goals and objectives
• Build and implement an effective contact strategy

Processes

• Understand Experian's proposition and be able to articulate this in the context of the client/s requirements. Have broad
• knowledge of the market we operate in and our competitors

Client

• Forecast accurately and consistently on a monthly basis and effectively manage client debt

Operational

• Ensure all KPIs surrounding client contact, retention, and growth are met.

Customer

• Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
• Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
• Deliver great clients and consumers service and seek to exceed client / consumer expectations.

Regulatory, Governance and Control

• Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
• Pro-actively identify risks and make recommendation to mitigate these.
• Understand and adhere to specific regulatory obligations and company policies and procedures.

Performance Management

• Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
• Comply with the Training and Competency requirements and complete required training in a timely manner.

Knowledge, Skills and Experience

• Drive, determination and the ability to self-motivate
• Ability to build and sustain effective business relationships
• Fluency in data, analytics and business process management
• Proven ability to articulate complex propositions in terms of business value
• Excellent commercial acumen and negotiation skills
• Outstanding networking and communication skills
• Strong written communication
• Demonstrable leadership of others