IT Site Engineer

About The Company Blenheim Schools is a distinguished educational institution dedicated to providing high-quality education and fostering a nurturing environment for students. Our commitment to academic excellence, inclusive community values, and innovative teaching methods position us as a leader in the educational sector. We prioritize the development of well-rounded individuals by integrating modern technology and progressive curricula to prepare students for future success. Our school community is built on collaboration, respect, and a shared passion for lifelong learning, making Blenheim Schools a highly sought-after place for both students and staff to thrive. About The Role We are seeking a highly skilled and proactive IT Site Engineer to join our dynamic IT team. This role is pivotal in maintaining and enhancing the technological infrastructure across our campus, ensuring seamless operations and robust support for staff and students alike. The successful candidate will act as the primary point of contact for all IT-related issues at their designated site, taking ownership of incidents, service requests, and technical challenges to deliver an efficient and reliable support service. Collaborating closely with the Service Desk, Infrastructure, and Applications teams, you will troubleshoot a wide array of hardware, software, network, and cloud-based systems, contributing to the continuous improvement of our IT services. The role also involves supporting new system implementations, managing infrastructure upgrades, and participating in IT projects and technology rollouts to foster an innovative learning environment. Key responsibilities include providing second-line support for hardware, software, and network issues, managing user accounts and permissions across platforms such as Active Directory, Microsoft 365, Azure AD, and Google Workspace, and supporting cloud services and business applications. You will oversee the management of laptops, mobile devices, and tablets, including administration through Intune and Jamf. Additionally, the role involves maintaining network equipment, connectivity, and multi-site infrastructure, ensuring the security and efficiency of all technological systems within the school. Qualifications The ideal candidate will possess a strong background in IT support, with experience in a 2nd or 3rd line support role, preferably within educational settings or managed service environments. A comprehensive understanding of Windows server environments, desktop operating systems, and cloud-based platforms is essential. Experience managing Active Directory, Microsoft 365, Azure AD, and Google Workspace is highly desirable. Knowledge of networking technologies, including LAN/WAN, Cisco Meraki, and troubleshooting network issues, is crucial. A valid driving license is advantageous but not mandatory. The candidate should demonstrate excellent communication skills, a proactive approach to problem-solving, and a passion for technology and customer service. Responsibilities

• Provide second-line support for hardware, software, network, and infrastructure issues, ensuring timely resolution and minimal disruption to school operations.
• Act as the primary IT contact for your designated site, building strong relationships with staff, students, and stakeholders to understand their needs and deliver tailored solutions.
• Manage incidents and service requests efficiently, escalating complex issues to senior team members when necessary.
• Mentor and support 1st and 2nd line engineers, sharing knowledge and best practices to develop a cohesive IT support team.
• Administer user accounts, permissions, and access controls across Active Directory, Microsoft 365, Azure AD, and Google Workspace to maintain security and operational integrity.
• Support and maintain Windows server environments, cloud services, and business applications to ensure optimal performance and security.
• Manage and support the deployment and administration of laptops, mobile devices, and tablets, including device management through Intune and Jamf.
• Oversee networking equipment, connectivity, cloud telephony, and multi-site infrastructure, ensuring reliable and secure communication channels across the school.
• Participate in IT projects, including system upgrades, new technology rollouts, and infrastructure improvements to enhance the school's technological capabilities. Benefits Blenheim Schools offers a comprehensive benefits package designed to support our staff's professional and personal growth. We provide competitive salary packages, ongoing training opportunities, and access to professional development resources. Our staff enjoy a supportive working environment with collaborative team dynamics. Additional benefits include pension scheme contributions, generous holiday allowances, and access to school facilities and resources. We value work-life balance and promote a healthy, engaging workplace where innovation and continuous learning are encouraged. Equal Opportunity