Key Account Manager

Key Account Manager | National | Major Infrastructure Projects We're supporting a leading UK construction and plant hire business in the search for an experienced Key Account Manager to take ownership of one of its most important strategic partnerships. This is a high-impact role focused on developing and expanding an established relationship with a major Tier 1 contractor. You'll be responsible for identifying opportunities across existing and future projects, strengthening stakeholder relationships at every level, and driving significant commercial growth across the account. What you'll be doing Strategic Account Management

• Act as the primary point of contact for a major Tier 1 contractor
• Build and maintain relationships with procurement, commercial, project and site teams
• Attend client meetings, site visits, framework reviews and performance meetings
• Understand the client's operational, commercial, safety and sustainability priorities
• Develop and execute account growth plans to increase market share and revenue Commercial Growth
• Identify and convert opportunities across existing and upcoming projects
• Drive increased plant utilisation and service penetration across the account
• Support framework agreements, tenders and commercial negotiations
• Balance revenue growth with margin protection Operational Delivery
• Work closely with depots, transport, service and operations teams
• Ensure exceptional service standards across all projects
• Resolve operational issues quickly and effectively
• Support the successful delivery of major infrastructure projects nationwide Performance & Reporting
• Monitor revenue, margin, utilisation and service KPIs
• Produce account reviews, forecasts and pipeline reports
• Manage commercial queries, disputes and off-hire matters
• Identify areas for continuous improvement and added value What you'll bring
• Experience managing strategic accounts within plant hire, construction, infrastructure, civils or related sectors
• Strong relationships within Tier 1 contractor environments
• Proven ability to grow existing accounts and identify new opportunities
• Excellent commercial, negotiation and stakeholder management skills
• Strong understanding of operational delivery and customer service within a project environment
• A proactive, solutions-focused and relationship-led approach Why join? This isn't just another account management role. It's an opportunity to shape a key national partnership, influence commercial strategy, and play a central role in some of the UK's largest infrastructure projects. If this sounds like the right next step for you, reach out to lb@spencer-richardson.com for a confidential conversation or to find out more.